How do I schedule a visit?

To schedule a visit, log in to your Epiq MD account and ​click the “Talk to a Doctor” button on the home page. You ​will be asked a series of questions related to your reason ​for requesting a visit, similar to the forms you would fill out ​at a doctor’s office.

Are your medical professionals available in Spanish?

Yes, we provide a full bilingual experience that allows ​Spanish speakers to utilize all Epiq MD services.

Why should I use Urgent Care?

Urgent Care services offer convenient and timely medical ​attention for non-life-threatening illnesses and injuries. By ​visiting Urgent Care, you can avoid the long waits often ​associated with emergency rooms and receive prompt ​treatment from qualified medical professionals.

Do I need to qualify for a discount card?

Not at all! Discount cards are available to everyone who ​purchases a monthly subscription, no prequalification is ​required.

How quickly can I expect to receive a response when ​using the 'Ask an Expert' feature?

You can typically expect to receive a response within 24 ​hours when using the "Ask an Expert" feature. It's ​important to note that this service is designed for non-​emergency inquiries, so the response time is in line with ​standard consultation practices. We strive to provide timely ​and thorough responses to ensure you receive the ​guidance and support you need to address your health and ​wellness concerns effectively.

Do I have to pay each time I use a service?

No! Unlimited access to all of our services comes at a ​onetime monthly payment, with the option to add ​additional services such as Epiq Paws and Epiq LUX.

What mental health aspects does Epiq MD support?

Our counselors and therapists are specialized in specific ​issues such as stress, anxiety, relationships, parenting, ​depression, addictions, sleeping, trauma, anger, family ​conflicts, grief, and more.

What kind of assistance can I expect from the Ask an ​Expert service?

Ask an Expert offers unlimited conversations with doctors ​from all fields of medicine. From Pediatrics to Holistic ​Medicine - think of it as a way to speak with medical ​professionals in a variety of fields.

I have a chronic disease (high blood pressure, heart ​disease or type 2 diabetes), can Epiq MD help me ​manage my chronic disease?

Absolutely! We offer an add on service for an extra $25 a ​month, Virtual Primary Care that will give you access to ​your own personal virtual physician! This is available by ​calling Epiq MD directly at (855) 9BE-EPIQ.

Is there a waiting period before I can start using Epiq ​MD services?

No, there is no waiting period. You can access Epiq MD's ​comprehensive suite of healthcare services immediately ​upon joining. We understand the importance of timely ​access to healthcare, and we're here to ensure that you ​receive the support you need without delay.